Returns & Refunds
We want you to have time to check your purchase before putting it into service. Compare the product specifications, equipment model and part reference before installing or using a coffee machine part or accessory.
30-day return window
You may request a return within 30 days of delivery. For a change-of-mind or incorrectly ordered item, it must be unused, uninstalled, in resalable condition and returned with its original packaging, accessories and included components.
These conditions apply to ordinary returns. If your item arrived damaged, incorrect or defective, contact us even if you have opened the packaging or discovered the fault during normal use.
How to start a return
Email support@coffeerigsupply.com with your order number, the item you wish to return and the reason. For a product issue, include photos or a short video where helpful.
Wait for return instructions and the appropriate receiving address before shipping anything back. Do not send the item directly to the manufacturer or assume the original shipping address is the return address. Pack the item securely and keep the tracking receipt.
Return shipping and order issues
- Wrong item ordered or change of mind: You are responsible for return shipping. Use a trackable service.
- Damaged, incorrect or incomplete delivery: Please contact us within 7 days of delivery with your order number and photos of the item, label and packaging. If we confirm an error or defect, we will arrange the appropriate replacement, refund or return instructions, including any required return shipping.
Reporting a problem promptly helps us investigate; the 7-day reporting request does not remove any rights you have under applicable law.
Refunds
After the returned item is received and inspected, we will email you the result. Approved refunds are issued to the original payment method, usually within 5–10 business days after approval. Your bank or payment provider may need additional time to post the credit.
The refund reflects the amount actually paid for the returned item, including any discount. Sale pricing alone does not make an otherwise eligible item non-returnable. We will explain any proposed deduction before finalizing the refund.
Coffee, capsules and consumables
Opened coffee, capsules and other food products, and opened or used cleaning chemicals, cannot be returned for a change of mind. Used filters, seals and other consumables may also be unsuitable for resale. This does not prevent you from reporting a damaged, incorrect or defective item.
Parts and installation
Gaskets, shower screens, baskets, burrs and electrical components can vary between equipment versions. Compare dimensions, connections, manufacturer references and electrical ratings before installation. Installed, modified, incomplete or customer-damaged items may not qualify for an ordinary return.
If you are unsure before ordering, contact us with your equipment model and the details of the part. Nothing in this policy limits rights that cannot legally be excluded.