Shipping Policy

This policy explains order processing, delivery information and tracking for Coffee Rig Supply. For a destination or time-sensitive order, email support@coffeerigsupply.com before ordering.

Destinations and shipping costs

Available destinations, shipping methods and charges depend on the delivery address, product and package size. Review the delivery options and total cost offered for your order before completing payment. If no shipping method is available for your address, contact us to check availability.

Order processing

The same-day dispatch offer shown on product pages applies to eligible, in-stock orders placed before 7:30 PM on a business day, with payment and shipping details confirmed. Orders requiring additional availability, address or product checks may take longer.

Cutoff times are local to the dispatch location. If dispatch that day is essential, contact us before ordering to confirm the applicable time zone and eligibility for your item. Orders placed after the cutoff, on weekends or on holidays are processed on the next available business day.

Dispatch means the order is handed to the carrier; it does not mean delivery on the same day. Items in one order may be sent in separate packages where fulfillment requires it.

Delivery estimates

Transit time depends on the destination and available carrier service. Use the estimate provided for your selected service or contact us for an item-specific estimate. Processing time is separate from carrier transit time.

Delivery estimates are not guarantees. Weather, carrier disruption, customs checks and address issues can affect arrival dates.

Tracking and delivery problems

When tracking is available, we will send it to the email used for the order. Tracking may take time to update after the carrier receives the package.

If tracking stops updating, a package is marked delivered but cannot be located, or an item arrives damaged, contact us with your order number and tracking details. For damage, keep the item and packaging and include photos so we can review the issue.

Address changes and cancellations

Check your delivery address before ordering. If you notice an error or wish to cancel, contact us promptly. We will check whether the order can still be changed; a dispatched package may not be amendable or recallable.

International duties and taxes

Where international delivery is available, the destination may impose import duties, taxes or clearance fees. These are the recipient’s responsibility unless the order terms explicitly state otherwise. Customs processing can extend transit time.

For returns, see our Returns & Refunds Policy.