Contact Us
Need help identifying a replacement part, choosing an accessory, tracking an order or resolving a problem after delivery? Send us the details below so we can review your request.
Contact our support team
Email: support@coffeerigsupply.com
We aim to respond within one business day, Monday through Friday. Requests that need additional product or order checks may take longer.
Checking a part or accessory
- The product link or store SKU you are considering
- Your espresso machine, grinder or brewer brand and full model
- The manufacturer part number or parts-diagram reference, if available
- Photos of the existing part and equipment label, plus relevant dimensions
- The voltage, frequency and plug type for an electrical item, where applicable
A diameter such as 58 mm or a matching brand name alone does not confirm compatibility. Please check before installing, using or modifying a component.
Order and delivery questions
Include your order number, the email used for the order and a short explanation of the issue. For a damaged, incorrect or incomplete delivery, add clear photos of the item, shipping label and packaging. Keep the packaging while we review the issue.
For an address change or cancellation, contact us as soon as possible. Changes may not be possible once an order has been dispatched.
Returns and refunds
Please contact us before sending an item back. We will provide return instructions and the appropriate receiving address. See our Returns & Refunds Policy and Shipping Policy for more information.
Please do not email passwords or full payment card details.